Sustainable lean transformation can only occur through a process of learning and
development of your people. By combining formal learning with strategic transformation
activities, we can get faster, better, and more sustainable while building the capability and enthusiasm of your
work force for self-directed transformation projects in the future.
ILS facilitators are tough and demanding, but their approach is that of a good teacher
and coach rather than task master. The primary goal of ILS Rapid Improvement Workshops
is to leave you with a skilled team that is enthusiastic about continuing your transformation
program and improving their learning and problem-solving abilities. We often refer
to our Rapid Improvement Workshops as events, where LIFT stands for . This reflects our intended
During a event we work
with cross-functional and cross-hierarchical teams, with most team members coming
from the focus area. A typical event is a 5-day activity where we apply a just-in-time
learning approach that gets everyone involved early, and keeps them engaged for
To be most effective, we identify the focus area during a pre-event visit to your
facility. Working together, we will form teams and define the objectives, scope,
and resources available for the activity Depending on the background of the teams,
the event often begins with an overview of lean operations, taught using hands-on
simulations, so that the team can understand the ideal future state we are striving
We review the approach we will be using, outlining the "standardized work" of a
event so that the program
will proceed in a structured, systematic manner. Everyone walks the value stream
and interviews associates, supervisors, and support personnel who couldn't be full
participants in the event. This step is probably the most critical in helping the
team thoroughly understand the problem.
When we enter the solution phase, we carefully and deliberately follow a formal
problem solving process, teaching as we go. This leads to the development of an
action plan for implementing the solutions developed by the team. All plans include
detailed performance measurement, so we have data available to make future adjustments.
These may include auditing systems, daily management systems or even suggestion
The week ends with teams delivering a comprehensive presentation to senior management,
detailing the week's activities, challenges, successes, and plans for the future.
ILS continues to follow up with the team, checking their progress, giving advice,
coaching, and motivating.
This approach, combining learning and personal development with achievement and
accomplishment, yield a level of motivation in team members that inspires them to
repeat the experience in their own work stations. It also gives them the confidence
to tackle more than simple, low-hanging fruit.