Description

Quick-start executive education for leaders intending to personally oversee the lean transformation of their healthcare and support operations. In this four-day experience, we provide a detailed review of lean systems through interactive discussions, simulations, and practical exercises. It weaves together the technical, human, cultural, and financial perspectives in designing a new architecture for your organization.

ILS has developed a hands-on simulation based on patient, material, and information flows through clinics and diagnostic labs. Through three rounds, the simulation illustrates how lean operations structuring principles apply to health care operations. Students will be able to see how to reduce patient queues, synchronize information flows, and improve the value-add patient experience as the system evolves.

Through successive rounds of discussions and simulations, participants gain a better understanding of the lean work system (an integrated set of practices for improving operational methods and process effectiveness), the jidoka management management system (a system for building control to guarantee safety and quality of care), and value stream management (a systematic way to eliminate waste and improve value delivery from a patient-centered care perspective).

Target Audience

This workshop is designed for decision makers; the senior medical administrative staff, physicians and other healthcare providers, and leaders of supporting functional areas.

Outcomes and Objectives

Become a lean organization

  • Understand the philosophy behind the the lean organizational model, and how you can use it to lead your organization to higher levels of success, even in a tight economy
  • Describe how a Daily Management System supports the execution of your action plan and builds discipline
  • See the value and the waste in your processes and change these processes to systematically enhance the value while eliminating waste, increasing the effectiveness of your services, your operatingcapacity and profitability

Become a lean leader

  • Describe the importance of a lean vision and strategic plan and your role in creating both
  • Create work flow to improve care delivery to your patients while ensuring higher levels of safety and quality
  • Gain new insights into leadership roles and behaviors for employee development, focusing on building confidence and commitment

Create a better work culture

  • Describe how to build teams to establish new relationships and new skill sets within your organization – the leader’s role as teacher
  • See the value of standardized work from multiple perspectives
  • Understand how making changes in the structure of your work systems is the only way to reshape the culture of your organization
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