Lean Health Care Executive Excellence Diploma

This course provides your key executives the foundational knowledge they need to lead the lean transformation of your heath care operations and to establish the architecture and systems needed to support and sustain a lean continuous improvement culture. It is designed to give your organization’s leadership team in depth understanding of the operational, human, business, and management components of lean health care. It will help you build enthusiasm for change and get everyone on the same page with a clear understanding of what lean health care is about. After this course, no one will have the opinion that lean is a manufacturing concept that really does not fit health care.

This is a 4 day program with content as follows:

Historical perspective on operations management systems, outlining key features of lean systems management.

• The Lean House – This model depicts the overall structure of the lean philosophy, identifying key components and their interaction.
• Lean Operations – A simulation-based overview of lean health care operations. The three-round, hands-on simulation, based on patient and information flows through clinics and diagnostic labs, illustrates how lean operations structuring principals apply to health care operations. Students will be able to see how patient queues reduce, information flows synchronize, and value-add patient experience improves as the system evolves using lean principles. The lean work system (an integrated set of practices for improving operational methods and process effectiveness), jidoka management (a system for building control to guarantee safety and quality of care) and value stream management (a systematic way to eliminate waste and improve value delivery from a patient-centered care perspective) are treated in depth.
• Lean Tools for Health Care – A brief overview is presented on lean tools, identifying their proper role in a health care organization. Specifically, work place organization (5S), visual control/management, standardized work, rapid changeover, pull mechanisms and visual scheduling are all discussed in terms of their application in a health care setting and are illustrated by real world cases and a hand’s on simulation of pull-based scheduling of patient transport.
• People in the Lean System and Effective Leadership – Discusses how to create a motivated work force, a satisfying work environment, high levels of engagement and discretionary effort using lean management and leadership strategies.
• Mapping and Improvement of Health Care Value Steams. – Illustrates by a detailed health care example systematic approaches to mapping, assessing, and generation of future state plans that conform to lean practice.
• Lean Organizational Structure and Leadership – Defines the organizational and management structures and practices needed to support the lean enterprise.